As part of our ongoing efforts to maintain online banking security, we have incorporated Multi-Factor Authentication (MFA) into Online Banking, our Internet banking service. MFA is a collection of security processes for Online Banking that helps protect your account from fraudulent transactions. Additional authentication factors, combined with your account number and password, provide additional layers of security. Most of these security enhancements are happening automatically and do not require any action on your part.
Ventura County Credit Union continues to work diligently to keep your account and personal information safe.
As a reminder, Ventura County Credit Union will never send you an e-mail requesting personal or confidential information. If you receive an e-mail requesting this information, please notify the credit union immediately by calling our Member Service Call Center at 805.477.4000 or 800.339.0496.
You can take an active role in keeping your confidential information safe by following these steps: Step 1
We strongly recommend that you keep your computer software updated with security patches provided by the software manufacturer, as well as install up-to-date anti-virus software.
Review the following tips on how to protect your personal information:
- Be suspicious of any e-mail asking for personal information or containing a link to a website requesting that you enter your personal information such as your name, account number, password, PIN or Social Security Number. Companies should not ask you for this information via an e-mail. VCCU will never send you an e-mail containing a link to a website where you are required to "Sign On" to Online Banking.
- Never reply to a suspicious or unexpected e-mail informing you that your account will be closed, shut down or made inaccessible unless you confirm your account information. Do not click any links in the e-mail.
- If you are uncertain about the request, contact the company that sent the e-mail through an address or telephone number you know to be genuine.
- Avoid emailing personal and financial information. Before submitting financial information through a website, look for “https” in the address, an indicator that the information is secure during transmission.
- Review credit card and credit union account statements as soon as you receive them to determine whether there are any unauthorized charges. If the statement is late by more than a few days, call the credit card company or credit union to confirm your billing address and account balances.
- Forward suspicious e-mails to the Federal Trade Commission at email@example.com, and file phishing complaints with the State Attorney General's office or through the Federal Trade Commission.
For details on the latest fraudulent schemes, visit the Federal Trade Commission’s consumer protection website.