Phishing Scam Alert

Recent Debit/Credit Card Fraud

If you feel your card has been recently compromised, you can quickly complete a transaction dispute in Online or Mobile Banking.

1. Log in to Online Banking, go to the 'Accounts' tab and select 'Card Manager'
2. Choose Manage Card
3. Select Replacement Options
4. Enter Reason = Stolen

Phishing Scam Prevention

If you receive an unsolicited text message, phone call or voicemail that appears to be from VCCU asking you to verify or provide your sensitive account information, this is a scam.

DO NOT click any links or give out any private information. Delete the message or hang up the phone and call us directly at 805.477.4000 to verify.

Example of recent Phishing attempts:

• Fraudster calls or leaves a voicemail saying they are from Ventura County Credit Union from our Fraud Department. They are calling to verify information about your Mastercard and may even know the last 4 digits.

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Here are a few steps to prevent text message spam:

1. Delete text messages that ask you to confirm or provide personal information: VCCU will never ask for information like your personal account numbers, passwords, PIN or one-time passcodes by email or text.

2. Don't reply, and don't click on links provided in the message: Links can install malware on your computer and take you to spoof sites that look real but whose purpose is to steal your information.
3. Treat your personal information like cash: Your Social Security number, credit card numbers, and bank and utility account numbers can be used to steal your money or open new accounts in your name. Don't give them out in response to a text.
4. If you are an AT&T, T-Mobile, Verizon, Sprint, or Bell subscriber, you can report spam texts to your carrier by copying the original message and forwarding it to the number 7726 (SPAM), free of charge.
5. Review your cell phone bill for unauthorized charges, and report them to your carrier.
6. To block spam messages -- but not all incoming texts from friends and family -- call your carrier's customer service number (usually 611) and instruct them to "Block all text messages sent to you as email" and "Block all multimedia messages sent to you as email." You also might be able to log into your account online and activate these blocks there.

As a reminder: VCCU will never ask you for your login information, password, one-time passcode, or PIN. If you are uncertain of a call, email or text message, verify first by calling us directly at 805.477.4000 and visit our Security Resource Center to learn more.